If it happens more than
twice, automate it.
Automations, AI integrations, and intelligence layers built for Rhythm Hotels — and the thinking behind them.
What's been built
AI Call Analysis
Transcribes and analyses reservation calls. Detects intent, flags missed opportunities, generates summary reports. Built on Google Apps Script + AI APIs.
Reservation Intelligence
Dashboard that surfaces booking patterns, channel performance, and lead time analysis. Turns raw reservation data into hotel decisions.
CRM Integrations
Automated guest communication flows. Syncs between property management systems and marketing platforms without manual intervention.
The thinking behind it
A hotel runs on hundreds of micro-decisions per day. Most of them are made by people who are also managing three other things. The system's job is to make the easy decisions automatic — so the hard ones get full attention.
This is the same instinct that goes into game design. Both are systems with players (guests / users) making choices inside constraints you've set. Both reward careful observation of how people actually move through the space.